Customer Service Disclosure Policy

At Bali Vapes, we are committed to providing exceptional customer service and ensuring transparency in all interactions with our customers. This policy outlines the standards and practices we uphold to maintain trust and satisfaction with our products and services.

1. Product Information

We aim to provide accurate and detailed information about our products, including:

Specifications, features, and benefits of each vape model.
Proper usage instructions and safety guidelines.
Warranty and support details, where applicable.

If you require additional information about any product, please contact our customer service team at [Insert Contact Email].

2. Customer Support Availability

Our customer service team is available to assist you during the following hours:

Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed

You can reach us through:

Email:balivapesusa@gmail.com
Phone:+ 1 (305) 927-1533
Live Chat: Available on our website during business hours.

3. Refunds, Returns, and Exchanges

We offer refunds, returns, and exchanges in accordance with our Return Policy. Customers must meet the following criteria to be eligible:

The product must be unused, unopened, and in its original packaging.
Proof of purchase must be provided (e.g., order confirmation or receipt).
Returns must be initiated within 30 days of purchase.

For detailed instructions, please visit our Return Policy page or contact customer support.

4. Shipping and Delivery

We partner with trusted couriers to ensure timely and reliable delivery of your orders. Please review the following:

Shipping timelines are provided at checkout and vary depending on the chosen method.
Tracking information is provided once the order is shipped.
In case of delivery delays or lost packages, contact customer service immediately for resolution.

5. Privacy and Security

Your privacy is important to us. All personal information collected during transactions is handled in compliance with our Privacy Policy. We use secure payment gateways to protect your data during online purchases.

6. Disclaimer for Restricted Products

Due to regulatory compliance:

Bali Vapes products are available for purchase by individuals aged 21 and older.
Verification of age is required at the time of purchase.
Our products are intended for adult consumers only and are not designed for medicinal or therapeutic use.

7. Limitations of Liability

Bali Vapes is not responsible for:

Damages caused by improper use of our products.
Issues arising from unauthorized third-party repairs or modifications.
Delivery delays due to circumstances beyond our control (e.g., natural disasters, courier strikes).

8. Updates to This Policy

We may update this policy periodically to reflect changes in our operations or legal requirements. The updated version will be posted on this page with the effective date.

Contact Us

If you have any questions or concerns regarding this policy or our services, please contact us at:

Email:balivapesusa@gmail.com
Phone:+ 1 (305) 927-1533

We value your feedback and are here to ensure a smooth and satisfying experience with Bali Vapes.

Acknowledgment

By using our website and purchasing our products, you acknowledge and agree to the terms outlined in this Customer Service Disclosure Policy.